Shipping & Delivery

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.
  • You’ll receive an email or SMS when your order is dispatched.

2. Shipping Regions & Timelines

RegionEstimated Delivery Time*
Metro areas2–4 business days
Major cities & towns4–6 business days
Remote & rural locations6–8 business days

*Delivery may be delayed due to local holidays or unforeseen circumstances.


3. Shipping Charges

  • Standard Shipping charge flat ₹30.
  • Cash-on-Delivery (COD) carries an additional ₹49 fee.

4. Courier Partners

We partner with trusted couriers like:

  • Delhivery
  • India Post
    Your tracking details will specify the courier and tracking ID.

5. Order Tracking

  • Once your order ships, you’ll get a tracking link via email.
  • You can also log in to “My Orders” on PhoneSmart to track status.

6. Partial Shipments

  • If your order includes multiple items that ship separately, each will have its own tracking number.
  • You won’t be charged extra shipping for split shipments.

7. Delivery Guidelines

  • Deliveries are typically scheduled during regular hours (9 AM–6 PM, Mon–Sat).
  • Please ensure someone is available to receive and sign for the package.
  • Always verify:
    1. The package is sealed and untampered.
    2. Items inside match your purchase and are in good condition.
    3. Sign only when satisfied; for damaged items, refuse delivery and contact us immediately.

8. What If My Package Is Delayed or Lost?

  • Lost or delayed packages are rare but we’re here to help.
    1. Check the current status via your tracking link.
    2. If no movement within 5 business days of dispatch, contact us.
    3. We’ll promptly open an investigation with the courier and keep you updated.
    4. If it’s confirmed lost, we’ll:
      • Reship the item(s) free of charge, or
      • Issue a full refund—your choice.

9. International Shipping

  • Currently, PhoneSmart ships only within India.

10. Questions or Help?

Our delivery team is here for you:

  • 📧 Email: [email protected]
  • ☎️ Phone: +919832765402
  • 🕒 Hours: Mon–Sat, 9 AM–6 PM IST

Thank you for choosing PhoneSmart—your satisfaction, right to your doorstep! 😊

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