1. Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.
- You’ll receive an email or SMS when your order is dispatched.
2. Shipping Regions & Timelines
Region | Estimated Delivery Time* |
---|---|
Metro areas | 2–4 business days |
Major cities & towns | 4–6 business days |
Remote & rural locations | 6–8 business days |
*Delivery may be delayed due to local holidays or unforeseen circumstances.
3. Shipping Charges
- Standard Shipping charge flat ₹30.
- Cash-on-Delivery (COD) carries an additional ₹49 fee.
4. Courier Partners
We partner with trusted couriers like:
- Delhivery
- India Post
Your tracking details will specify the courier and tracking ID.
5. Order Tracking
- Once your order ships, you’ll get a tracking link via email.
- You can also log in to “My Orders” on PhoneSmart to track status.
6. Partial Shipments
- If your order includes multiple items that ship separately, each will have its own tracking number.
- You won’t be charged extra shipping for split shipments.
7. Delivery Guidelines
- Deliveries are typically scheduled during regular hours (9 AM–6 PM, Mon–Sat).
- Please ensure someone is available to receive and sign for the package.
- Always verify:
- The package is sealed and untampered.
- Items inside match your purchase and are in good condition.
- Sign only when satisfied; for damaged items, refuse delivery and contact us immediately.
8. What If My Package Is Delayed or Lost?
- Lost or delayed packages are rare but we’re here to help.
- Check the current status via your tracking link.
- If no movement within 5 business days of dispatch, contact us.
- We’ll promptly open an investigation with the courier and keep you updated.
- If it’s confirmed lost, we’ll:
- Reship the item(s) free of charge, or
- Issue a full refund—your choice.
9. International Shipping
- Currently, PhoneSmart ships only within India.
10. Questions or Help?
Our delivery team is here for you:
- 📧 Email: [email protected]
- ☎️ Phone: +919832765402
- 🕒 Hours: Mon–Sat, 9 AM–6 PM IST
Thank you for choosing PhoneSmart—your satisfaction, right to your doorstep! 😊